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Window & Door Warranty
A transferable lifetime warranty on our windows, manufacturer warranties of up to 20 and 25 years on our entry and patio doors, and our own workmanship warranty on every installation.
Manufacturer Warranties at a Glance
Each product we install is covered by its manufacturer's written warranty. Here is what each one covers and for how long. Download the full document to read every condition and exclusion.
Windows
Lifetime Warranty
Vinyl-Pro Window Systems Inc.
Lifetime · transferable| White PVC frames and sashes | Lifetime |
|---|---|
| Hardware: locks, handles, mechanisms (parts and labour for 15 years, then parts) | Lifetime limited |
| Sealed glass units: seal failure, moisture or dirt between the panes (then replacement glass) | 20 years |
| Painted or coated surfaces (then replacement materials) | 15 years |
| Glass cracked by a manufacturing defect or thermal shock, parts and labour | 1 year |
Transfers to a new owner with the original receipt or contract. Products in commercial buildings: 10 years.
Window warranty (PDF)Entry Doors
Limited Warranty
Maxdor Inc.
Up to 20 years| Laminated door frame | 20 years |
|---|---|
| Fiberglass door slab (installed with a multipoint lock) | 15 years |
| Insulated steel door slab | 10 years |
| Wood frame; door glass and glass frame; paint and stain | 5 years |
| Decorative glass, as set by the glass manufacturer | 5–10 years |
| Hardware | 1 year |
Patio Doors
Limited Non-Prorated Warranty
Vista Patio Doors Inc. (Capri 3.0)
Up to 25 years| White PVC vinyl frame and panel components | 25 years |
|---|---|
| Sealed glass units: dust, debris or condensation between the panes from seal failure | 20 years |
| PVC components painted by Vista | 10 years |
| Built-in mini blinds and their sealed unit | 10 years |
| Hardware: handles, locks and rollers | 2 years |
Non-prorated: coverage does not shrink over the warranty period.
Patio door warranty (PDF)This is a summary. Each manufacturer's written warranty, with its conditions and exclusions, is the document that applies. All periods count from the date of purchase or delivery stated in that warranty.
Our Workmanship Warranty
Our installation work is covered by our own workmanship warranty, separate from the manufacturer's product warranty. Ask us for its terms in writing.
What the Manufacturer Warranties Do Not Cover
Common exclusions. The exact list, and any others, is in each document:
- Normal wear, and colour changes from sun and weather over time
- Damage from misuse, accidents, improper maintenance, or changes made to the product
- Condensation caused by indoor humidity or poor ventilation
- Damage from extreme weather, chemicals or salt
- Painting or finishing the product other than as the manufacturer allows
How to Make a Warranty Claim
1
Contact Us First
Tell us about the problem in writing as soon as you notice it: email panorama@panoramawindows.ca or call 1-800-654-6572. As your installer, we file the claim with the manufacturer. The window warranty asks for notice within 30 days of finding a defect.
2
Have Your Paperwork Ready
Keep your invoice or contract and the delivery or installation date. Every manufacturer asks for proof of purchase.
3
Inspection and Repair
We, or the manufacturer, inspect the product. Covered defects are repaired or the parts replaced as set out in its warranty.
Warranty Questions
Yes for the white PVC frames and sashes of our Vinyl-Pro windows, and the hardware has lifetime limited coverage (parts and labour for the first 15 years, parts after that). Other parts have set periods: 20 years for the sealed glass units and 15 years for painted or coated surfaces. Limited means the warranty covers specific parts and defects, with conditions and exclusions set out in the written warranty.
Yes. Our installation work is covered by our own workmanship warranty, separate from the manufacturer's product warranty. Ask us for its terms in writing before you buy.
The Vinyl-Pro window warranty is fully transferable: the new owner needs the original purchase documents (receipt or contract). The Vista patio door warranty is for the original purchaser. For entry doors, ask us about your specific door.
Contact us first, in writing if you can: email panorama@panoramawindows.ca or call 1-800-654-6572. As your installer, we inspect the problem and file the claim with the manufacturer. Have your invoice or contract and the installation date ready.
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